3rd November 2024 – (Bali) A group of Cathay Pacific passengers found themselves stranded in Bali on 3rd November 2024, following the cancellation of their flight back to Hong Kong. Scheduled to depart at 16:00, the flight was rescheduled and ultimately scrapped due to crew fatigue stemming from a prior diversion.
The timeline of events began at 4pm, when passengers were informed that flight CX0784, originally set to leave Bali at 4:30pm, would be delayed. They were issued a HK$70 voucher at the airport, a gesture that many found insufficient, particularly as numerous travellers had already exchanged their Indonesian rupiah for local currency.
At 5.22pm, flight CX0785, which had arrived from Hong Kong, was diverted to Java, resulting in further complications. By 7pm, Cathay Pacific announced the cancellation of the Bali flight, advising passengers that accommodation would be provided at a Novotel hotel.
However, the situation quickly deteriorated. By 20:00, passengers were transported by bus, but at 8.30pm, the bus driver revealed that they were not heading to the Novotel as promised, but rather to the Holiday Inn in Kuta.
At 9.09pm, Cathay Pacific communicated via message that a new flight would depart the following day at 9am. As the night progressed, frustrations mounted. At 11.57pm, nearly three hours after arriving at the hotel, passengers were still awaiting details on the transfer logistics back to the airport, leading to significant unrest among those affected.
Passengers expressed their outrage at the disorganisation and lack of clear communication from Cathay Pacific. Many voiced that the treatment they received was the worst they had ever experienced, leaving them with a sense of frustration and disappointment as they waited in limbo for further updates.
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